Shipping policy

Gym Ninja Shipping Policy

 

Welcome to Gym Ninja! We're committed to getting your high-performance gym wear and accessories to you as quickly as possible so you can conquer your workout. Below is a breakdown of our shipping process and policies.

 

1. General Information

 

All orders are processed and shipped from our UK warehouse. We strive to process all orders promptly and efficiently.

 

2. Delivery Locations

 

We currently ship to all addresses within the United Kingdom. This includes England, Scotland, Wales, Northern Ireland, the Channel Islands, and the Isle of Man.

We also offer international shipping to a selection of countries. Please check if your country is listed at checkout. Note that international shipping fees and delivery times will vary.

 

3. Order Processing and Delivery Times

 

3.1. Order Processing

  • Orders are processed within 1-4 business days (Monday to Friday, excluding weekends and bank holidays).

  • You will receive an order confirmation email once your order has been successfully placed.

  • Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

3.2. Estimated Delivery Times

The estimated delivery time begins once your order has been shipped, not from the time you place the order. All delivery times are estimates and are not guaranteed.

  • Standard UK Shipping: 2-5 business days.

Please be aware that during peak seasons (e.g., Black Friday, Christmas) or in the event of unforeseen circumstances (e.g., severe weather, postal strikes), delivery times may be longer. We will do our best to communicate any significant delays.

 

4. Shipping Costs

 

Shipping costs are calculated at checkout based on your order's weight and the selected shipping method. You will be able to view the final shipping cost before you complete your purchase.

  • Free UK Standard Shipping: We offer free standard UK shipping on all orders over £50.

 

5. Shipment Confirmation and Order Tracking

 

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number on the carrier's website to track the status of your package. Please allow up to 24 hours for the tracking information to become active.

 

6. Customs, Duties, and Taxes

 

For all orders shipped within the UK, the prices shown on our website include VAT (Value Added Tax). You will not be charged any additional customs, duties, or taxes.

For international orders, Gym Ninja is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking with your local customs office for details on potential fees before placing an international order.

 

7. Damaged or Lost Packages

 

Gym Ninja is not liable for any products damaged or lost during shipping. However, we want to help.

  • If you receive a damaged item, please take a photo of the damaged product and the packaging it arrived in, and contact us immediately at support@gymninjastore.com.

  • If your package is lost in transit, please contact the shipping carrier to file a claim. We will provide you with all the necessary information to assist with this process.

 

8. Returns and Refunds

 

We want you to be 100% satisfied with your purchase. If you need to return an item, please refer to our Refund policy – GYM NINJA for detailed information on our return process and eligibility.

 

9. Contact Information

 

If you have any questions about this shipping policy, please contact us:

  • Email: support@gymninjastore.com